General version, without company names. Updated the reference to the [Regulation approved by Supreme Decree No. 016-2024-JUS].
Personal Data Protection Policy
This Policy explains how personal data collected through our website and customer service channels is processed, within the framework of Law No. 29733, the Personal Data Protection Law, and its Regulation approved by Supreme Decree No. 016-2024-JUS.
Fundamental Principles
We are committed to processing your personal data in accordance with the principles established by applicable regulations, for specified and disclosed purposes, and collecting only the information necessary to respond to your requests and provide the services you book.
Our Commitment to Your Privacy
The personal information you provide is used to respond to inquiries, prepare travel proposals, manage bookings, coordinate tourism services, and fulfill obligations related to providing those services.
When your consent is required, we will obtain it in advance, ensuring it is informed, express, and unambiguous. Simply browsing the website does not constitute consent to all processing of personal data.
We will not sell your personal data to advertisers. Advertising or promotional communications will be sent with your consent where required, and you may request to stop receiving them.
Personal Data We Collect
Depending on your inquiry or the service requested, we may collect your name, country of residence, telephone number, and email address. To manage bookings, we may also request necessary identification or passport details, as well as emergency contact information.
If a service requires information about your health, dietary needs, or other sensitive data, we will explain its purpose and request the corresponding consent where required. We will not request information that is unnecessary for the stated purpose.
How We Collect Data
We collect your data through website forms, information requests, communications through our customer service channels, and booking processes. When collecting it, we will explain its purpose and the conditions applicable to its processing.
Cookies
The website may use cookies to enable its operation and, depending on the settings implemented, analyze browsing activity or remember preferences. Where required, we will request your consent before using optional cookies. You can find details about these cookies and the options for managing them in the Cookie Policy.
Sharing Data with Third Parties
We may share necessary data with providers involved in delivering the services you book, such as accommodation providers, transportation companies, or tour operators. We will inform you about the recipients and any applicable domestic or international transfers, in accordance with applicable regulations.
Security Measures
We adopt technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure. Access to information is limited to authorized staff and providers who need it to perform their duties.
When external platforms are used to process payments, the processing of financial information will be subject to the relevant provider’s terms and privacy policies.
Data Retention
We will retain your data for as long as necessary to fulfill the disclosed purposes and meet applicable legal obligations. Retention periods or criteria will be specified when the information is collected.
Exercising Your Rights
You may request access to, rectification or cancellation of, or object to the processing of your personal data, as well as withdraw your consent where applicable, through the privacy contact channel specified when your data is collected. You may also submit a complaint to the National Authority for Personal Data Protection.
Updates
This Policy may be updated to reflect regulatory changes or changes to the processing of personal data. The current version and its update date will be available in this section. When a change requires new consent, we will request it before carrying out the corresponding processing.